General Support
General FAQs
- How do Domain Name Servers (DNS) work?
- How can I do a traceroute?
- I can receive my email, but I can't send anything anymore. Why is that, and how can I fix the problem?
- My connection is working, but I have trouble displaying web pages sometimes. What can I do?
- How do I change my DNS servers addresses?
- How can I determine the speed of my connection?
- I have a 256 Kbps DSL line, but I cannot download faster than 32 KB/s, why is that?
- I have a DSL connection with Earthnet, and I am going on a trip, can I use my account to dial up from my laptop?
- Can I check my Earthnet email from the library or the local cyber cafe?
- What is the difference between IMAP and POP3?
- Do you have a 1-800 toll free dialup access number?
- How can I check my account information?